{"title":"The usability group at Reuters: virtually global","authors":"Greg Garrison, R. Heath, Allison Jaynes","doi":"10.1145/257089.257214","DOIUrl":null,"url":null,"abstract":"In this organization overview we discuss the approach to Customer Centered Design taken by Reuters. We address the virtual team organization of the group and the benefits and challenges that it presents. We then present the globalization of usability and the techniques that Reuters has used to expand usability operations from London throughout the world. We end with a discussion of our performance thus far and a little about the future of The Usability Group at Reuters.","PeriodicalId":281135,"journal":{"name":"Conference Companion on Human Factors in Computing Systems","volume":"266 ","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1996-04-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Conference Companion on Human Factors in Computing Systems","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/257089.257214","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
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Abstract
In this organization overview we discuss the approach to Customer Centered Design taken by Reuters. We address the virtual team organization of the group and the benefits and challenges that it presents. We then present the globalization of usability and the techniques that Reuters has used to expand usability operations from London throughout the world. We end with a discussion of our performance thus far and a little about the future of The Usability Group at Reuters.
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