{"title":"Conversational conventions and participation in cross-functional design teams","authors":"E. Wynn, D. Novick","doi":"10.1145/224019.224046","DOIUrl":null,"url":null,"abstract":"The benefit of participatory teams—their cross-functional and diverse nature—presents a converse challenge to communicate in a common “language”, using shared conventions, against the backdrops of an unfamiliar speech context and the tacit organizational social structure. This paper employs constructs from several language-use theories to identify mismatched conventions and consequent confusion that impede or inhibit full participation in settings like system design or work-process redesign.","PeriodicalId":338751,"journal":{"name":"Conference on Organizational Computing Systems","volume":"8 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1995-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"17","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Conference on Organizational Computing Systems","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/224019.224046","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 17
Abstract
The benefit of participatory teams—their cross-functional and diverse nature—presents a converse challenge to communicate in a common “language”, using shared conventions, against the backdrops of an unfamiliar speech context and the tacit organizational social structure. This paper employs constructs from several language-use theories to identify mismatched conventions and consequent confusion that impede or inhibit full participation in settings like system design or work-process redesign.
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