{"title":"Effective communications for small outsourcing software-engineering projects","authors":"A. N. Kalouguine","doi":"10.1109/CEE-SECR.2010.5783154","DOIUrl":null,"url":null,"abstract":"The paper deals with pitfalls that waylay young managers working on outsourcing projects for foreign customers. Authors analyze typical customer needs and suggest recommendations which could help a manager not only to complete these projects successfully but also to improve customer satisfaction level. Particular attention is paid to effectiveness of communication process.","PeriodicalId":187644,"journal":{"name":"2010 6th Central and Eastern European Software Engineering Conference (CEE-SECR)","volume":"35 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2010-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2010 6th Central and Eastern European Software Engineering Conference (CEE-SECR)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/CEE-SECR.2010.5783154","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
The paper deals with pitfalls that waylay young managers working on outsourcing projects for foreign customers. Authors analyze typical customer needs and suggest recommendations which could help a manager not only to complete these projects successfully but also to improve customer satisfaction level. Particular attention is paid to effectiveness of communication process.
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