{"title":"Optimizing Service Selection in Dynamic Workflow Composition: Using Social Media to Develop Recommendations","authors":"J. McDowall, L. Kerschberg","doi":"10.1109/SRII.2012.66","DOIUrl":null,"url":null,"abstract":"There is a nexus between information technology and the physical world, where the developments of service science intersect with the technological innovations offered by modern communication systems. When completing a business process, users rarely consume just one type of service; most business processes are a combination of both physical and electronic services. This paper examines a method for automating workflow composition from an assortment of physical and web services, and the utility of social media in recommending one composition over another based on consumer reviews.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"5 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2012 Annual SRII Global Conference","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/SRII.2012.66","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 2
Abstract
There is a nexus between information technology and the physical world, where the developments of service science intersect with the technological innovations offered by modern communication systems. When completing a business process, users rarely consume just one type of service; most business processes are a combination of both physical and electronic services. This paper examines a method for automating workflow composition from an assortment of physical and web services, and the utility of social media in recommending one composition over another based on consumer reviews.
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