Closing the Loop

Abstract

Closing-the-loop requires bi-directional information sharing and communication between practices. Practices should log and track every referral request through completion. Receiving practices should also log referrals and notify requesting practices of the referral request disposition, including appointment date and time, and if referral is not appropriate or if unable to schedule. Subsequent cancellations or no-shows should also be communicated. Following a referral visit, the receiving practice should send a timely and clear response note to the referring practice.