Build e-Services satisfactory through e-commerce application infrastructure (a case study approach)

Abstract

This paper discussed about e-commerce application infrastructure that supported services to customer and increase the long-term company's profit while doing transaction using e-commerce. E-commerce is being an important aspect in business that changes the business model from traditional market to electronic market. Empowered by internet technology to connect and treat customer with satisfactory make e-commerce was selected by company to support their business. The purpose of this paper is to identify and learn how the companies build the application infrastructure to support e-Services satisfactory and build trusty commerce site. And as the result, a well-designed application infrastructure is provided for the e-commerce firm to adopt in order to achieve the satisfaction of e-service.