Measurement of Information Security Awareness Level: A Case Study of Online Transportation Users

Abstract

The rise of misuse of online transportation accounts causes a person to be aware to protect their personal information. A person's awareness is an important factor for safeguarding his personal information assets and reducing crime loopholes. This research was conducted to measure the security awareness of online transportation users. This research was conducted by distributing questionnaires to 215 respondents who use online transportation applications in Indonesia. The framework used to measure the level of information security awareness is the Knowledge-Attitude-Behavior (KAB) model and Human Aspects of Information Security Questionnaire (HAIS-Q). Analytic Hierarchy Process (AHP) will be used as a data processing method to assess information security awareness level of online transportation users. The result shows that information security awareness level of online transportation users is at the level of “good”. But some focus areas of users indicate the score at the level of “average”, which the score is not enough to protect personal assets so need certain improvements in the application and user aspects that can increase the level of information security awareness of online transportation users.