IMPACT OF EFFECTIVE ORDER MANAGEMENT AND USE OF INFORMATION TECHNOLOGY IN SERVICE OPERATIONS IN ENHANCING SERVICE QUALITY LEVEL IN HOSPITALITY INDUSTRY

Abstract

In Hospitality industry, to maintain consistency, not every customer receives the same degree of treatment. Truly good customer service requires personalization and making each client feel as though they are the only ones who count right now. That is the phenomenon to successful hotel management, better order management with time effective way by adopting technological strategies can enhance the service quality. The objective to this research is to explore the impact and factors affecting service quality in the hotel management.