Design for performance monitoring system using earned value analysis method for nonprofit organizations case study of organization X, Indonesia

Abstract

For so many years, a number of nonprofit organizations (NPOs) has developed themselves as a respond to social and economic discrepancy all over the world. Their aim to leverage society's life quality in many aspects has been held through a variety of projects that need both financial support and human resources. The dynamic and unpredictable conditions of both societal culture and fund availability have produced a lot of uncertainties for NPOs in executing their initial projects' plans. These conditions often result to a number of variances in projects reports that will be presented as NPOs performance of the year. If this condition continues to happen, the higher risk could be NPO's losing its donator's trust. As a respond to this problem and its risk, a web-based performance monitoring system with the use of a project management method called Earned Value Analysis (EVA) was developed. This method was contextually used with a proposed additional calculation in order to comply it with the NPO's project characteristics. This research was conducted in organization X, an NPO engaged in projects for Indonesian children's well-being. Result of this study shows that by the usage of EVA, NPOs would be equipped by descriptive and predictive status of ongoing projects and thus help them make decisions and preventive action to mitigate any risks that might occur. The user acceptance test for the proposed system in organization X shows the degree of user satisfaction in the range of 87.71% for system performance and 81.96% for usability, which strengthens the applicability of EVA method in the context of NPOs. Finally, the system can help NPOs to have a better and real-time performance evaluation, prevent financial problems, and increase transparency and trust. Thus, donors can have a more reliable proof of the use and impact of their donations.