IMPACT OF SERVICE COMPETENCE ON SUPPLY CHAIN EFFICIENCY AT UAE MARITIME INDUSTRY

M. Alshurideh, B. Al Kurdi, Anwar Al-Gasaymeh, E. Shammout
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Abstract

The implementations of service quality and competency have been seen by many as significant benefit and success enhancers, supply chain efficiency and service competency have also been receiving increasing attention. Any business is a component of a sizable supply chain and network.  Due to the fact that competence services can increase organizational adaptability and enable the transfer of operational risks to another entity. This research is aimed to theoretically investigate the model that identifies the impact of service competence on supply chain efficiency in the maritime industry UAE. Further, findings showed the positive impact of service competence on supply chain efficiency.
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服务能力对阿联酋海运业供应链效率的影响
服务质量和服务能力的实施被许多人视为重要的利益和成功的增强者,供应链效率和服务能力也受到越来越多的关注。任何企业都是一个庞大的供应链和网络的组成部分。因为胜任能力服务可以增加组织的适应性,并使运营风险能够转移到另一个实体。本研究旨在从理论上研究确定服务能力对阿联酋海运业供应链效率影响的模型。此外,研究结果显示服务能力对供应链效率有正向影响。
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