Impact of communication satisfaction and work-life balance on employee turnover intention

Abstract

This study aims to investigate communication satisfaction (CS) and work-life balance (WLB) among employees in hotels. Additionally, it aims to identify their impact on employee turnover intention (ETI). Data was derived from 515 employees using a validated questionnaire.  A stratified random sampling technique is employed to select the hotels from five regions. Correlation and regression tests are used to test the impact of two independent variables; CS and WLB on one dependent variable; ETI. Results indicated that communication climate, supervisory communication, co-workers communication, organizational integration, personal feedback and media quality are essential dimension of CS that influence significantly and negatively on ETI.  The study also found that schedule flexibility, job autonomy and manger's support are essential dimensions of WLB that influence significantly and negatively on ETI.