TS EN 15224 HEALTHCARE SERVICE - THE COMPARISON OF QUALITY MANAGEMENT SYSTEM TO OTHER QUALITY SYSTEMS IN HEALTHCARE

Abstract

Purpose- The aim of the work is to find out, which quality system application could be appropriate for different kind of health service providers by also introducing the new quality management system ISO 15224 .  Methodology- The study has been done by comparing ISO 15224 Health Service Management System with ISO 9001-2008 quality management system, SKS and JCI accreditation systems by clause by clause. The summary of the findings are given as a table in the article. Findings- The most important difference between ISO Standards, and SKS and JCI comes up in product realization clause. ISO Standards define realization of a health service offering in general. At the stage of realizing a service offering, by emphasizing the critical points, a progress is made on the basis of ISO standards. Especially clinical risk assessment and patient safety should be ignored. Conclusion- As a result, for large hospitals intending to expand in global markets, having an accreditation and having that certification internationally should make these institutions more competitive in global health sector. At the other hand, for health institutions intending to compete on a national scale only, preferring ISO 15224 Standard, considering the examples in the literature, would be more appropriate.