CyberMate ∼ Artificial Intelligent business help desk assistant with instance messaging services

Abstract

Most of the existing Artificial Intelligent software agents are based on a single specific purpose whereas CyberMate is a multipurpose AI agent based on pattern recognition with Chatterbot approach to interact with remote users. The system introduces a new technology to automate customer care services by hosting business information and technical support to address inquiries by the end users. CyberMate allows remote end users to connect via Instant Messaging services and get requested information using English, Tamil, Sinhala language or any natural language. The system can act as a dedicated AI agent between client and the service hosting party that can provide information via instance messages. This is a much faster and familiar solution than hosting a Frequently Asked Questions (FAQ) page as a part of a business website and even the system can reduces the work load of the customer care service waiting queue, which leads to decrease the customer's dissatisfaction and make service accessible from any device which has Internet connectivity. The business information can be easily modeled into the CyberMate system using the newly introduced CyberMate Scripting Language (CSL) and its own development environment (CSL-IDE).