{"title":"Customer delight: mission impossible or mission imperative?","authors":"E. Bennett","doi":"10.1109/APEC.1995.468953","DOIUrl":null,"url":null,"abstract":"Customers are only one link in the total process chain. There are powerful market place dynamics that cause customer behavior and expectations to change over time. The purpose of this paper is to describe the drivers that are changing the traditional business model so that power electronics providers can be pro-active in adapting to the market requirements of the future.<<ETX>>","PeriodicalId":335367,"journal":{"name":"Proceedings of 1995 IEEE Applied Power Electronics Conference and Exposition - APEC'95","volume":"42 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1995-03-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings of 1995 IEEE Applied Power Electronics Conference and Exposition - APEC'95","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/APEC.1995.468953","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
Customers are only one link in the total process chain. There are powerful market place dynamics that cause customer behavior and expectations to change over time. The purpose of this paper is to describe the drivers that are changing the traditional business model so that power electronics providers can be pro-active in adapting to the market requirements of the future.<>
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