Enhancing The User Experience of Portal Website using User-Centered Design Method

Abstract

Many of the activities are done online nowadays. The portal website is one of the websites that the users need to visit. This makes the portal website need to meet user satisfaction. The user satisfaction can be reached by increasing the User Experience (UX) value. User-Centered Design (UCD) is a method used to develop a product by involving users in its development. Products developed using the UCD method will have a better user experience so that the users will be more comfortable using the product. The purpose of this research is to improve UX on an portal website using the UCD method. The initial value and final product value will be assessed using the User Experience Questionnaire (UEQ). The results of the study show there is an increase in the UEQ scale, attractiveness from 1.16 to 1.60, perspicuity from 1.10 to 1.54, efficiency from 1.11 to 1.42, dependability from 1.02 to 1.32, stimulation from 0.87 to 1.61 and novelty from 0.59 to 1.14 and overall are in above average or even good in one criteria. The results represent the feedback from the respondents about the portal website improvement is going better.