ON COMMUNICATION QUALITY

Abstract

At the human communication, difFerences of the culture or the background knowledge make the recipient not to understand correctly the communicator's intention. The paper tries to analyze why the Japanese are inscrutable by introducing study reports on the Japanese conversation custom statistic, the Zen philosophy ranking the verbal message low, and the medical study of the Japanese speaking people's brain. How to improve the communication quality is discussed, and the three approaches are evaluated which are computer communication media under the globally common definitions of functions, associated information retrieval methods to detect the background knowledge differences, and a quality guide file of the internet web information. Also, it is pointed out that the human used and will use two types of messages, one aims to be understood universally and the other to be understood only by some restricted people.