Information retrieval in the office environment

Abstract

The question of information retrieval in the office environment must be considered in two contexts: personal and organizational. In the personal context the issue is increasing individual effectiveness and productivity; in the organizational context it is one of increasing an organization's overall effectiveness and productivity, partially by improvements at the level of the individual but primarily by improvements to the systems and procedures through which individuals work together. The end user requirements of the two contexts are quite different, a fact which must be taken into account when designing information retrieval systems for the office environment.