Internet-based maintenance support for customers and manufacturers

H. Rodder, Oliver Kieckhofel, S. Manzke
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引用次数: 1

Abstract

Service is a real challenge for manufacturers selling worldwide and the expectations of the customers are high. Teleservice-the remote support of maintenance operations based on information technology-enables the manufacturers to meet both customer requirements and personal interests, such as reduction of costs. This article introduces diMas (distributed Maintenance system), an Internet-based system used by manufacturers to provide maintenance-related information to their own service technicians and their customers.
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为客户和制造商提供基于互联网的维护支持
对于全球销售的制造商来说,服务是一个真正的挑战,客户的期望很高。远程服务——基于信息技术的远程维护操作支持——使制造商能够满足客户需求和个人利益,例如降低成本。本文介绍了diMas(分布式维护系统),这是一种基于internet的系统,制造商使用它向自己的服务技术人员和客户提供与维护相关的信息。
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