Contemporary portrait of the working lives of ambulance services staff in Wales

Abstract

Ambulance services staff are under more pressure than ever. Inadequate numbers face unmanageable workloads. For the first time in more than three decades, these employees in England and Wales have taken industrial action over wages and working conditions. This study aimed to understand the wellbeing and working environment of ambulance services staff in Wales. An online survey of 594 ambulance services staff was carried out. Data were analysed using standard quantitative and qualitative research methods. Key factors impacting wellbeing include work intensification, burnout and a lack of trust in management, which were increasing intentions to leave the profession. Ambulance services in Wales are reaching a critical tipping point. If the issues raised in this study are not addressed, the outcome will most likely be an accelerating departure from the profession of highly skilled people who are expensive and difficult to replace.