{"title":"Work‐related attitudes of employees in the emerging ITES‐BPO sector of Sri Lanka","authors":"V. Wickramasinghe, S. Kumara","doi":"10.1108/17538291011023052","DOIUrl":null,"url":null,"abstract":"Purpose – The purpose of this paper is to explore work‐related attitudes of information technology (IT) enabled business process outsourcing (ITES‐BPO) employees.Design/methodology/approach – There are 25 firms operating in Sri Lanka that fall into the category of ITES‐BPO; a random sample of 117 employees from these 25 firms responded to the survey.Findings – The findings suggest that tenure has a significant effect on task autonomy and marital status has a significant effect on working hours.Originality/value – A research exploring work‐related attitudes of ITES‐BPO employees towards their work and work environment, in a South Asian country that is considered as active and promising destination for such services, could provide practitioners with key information that could enable them to make informed managerial decisions.","PeriodicalId":319712,"journal":{"name":"Strategic Outsourcing: An International Journal","volume":"56 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2010-02-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"19","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Strategic Outsourcing: An International Journal","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1108/17538291011023052","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 19
Abstract
Purpose – The purpose of this paper is to explore work‐related attitudes of information technology (IT) enabled business process outsourcing (ITES‐BPO) employees.Design/methodology/approach – There are 25 firms operating in Sri Lanka that fall into the category of ITES‐BPO; a random sample of 117 employees from these 25 firms responded to the survey.Findings – The findings suggest that tenure has a significant effect on task autonomy and marital status has a significant effect on working hours.Originality/value – A research exploring work‐related attitudes of ITES‐BPO employees towards their work and work environment, in a South Asian country that is considered as active and promising destination for such services, could provide practitioners with key information that could enable them to make informed managerial decisions.
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