{"title":"Outline of an SLA Management Model","authors":"M. Kajko-Mattsson, C. Makridis","doi":"10.1109/CSMR.2008.4493334","DOIUrl":null,"url":null,"abstract":"In this paper, we outline a service level agreement (SLA) management model. The model has been elicited within four industrial companies. Hence, it reflects current state of industrial practice.","PeriodicalId":350838,"journal":{"name":"2008 12th European Conference on Software Maintenance and Reengineering","volume":"1 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2008-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2008 12th European Conference on Software Maintenance and Reengineering","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/CSMR.2008.4493334","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 2
Abstract
In this paper, we outline a service level agreement (SLA) management model. The model has been elicited within four industrial companies. Hence, it reflects current state of industrial practice.
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