{"title":"Trust and Commitment in Service Relationships","authors":"J. Bonnici, Harsh K. Luthar","doi":"10.1300/J127V05N01_04","DOIUrl":null,"url":null,"abstract":"ABSTRACT This essay tnkes a constructive look at what seems to be incomplete information in Donald J. Shemwell, Jr. and J. Joseph Cronin, Jr.'s recent article in this journal (Vol. J, No. 2), about trust and commitment in service relationships. Wc believe that the information is critical to appreciating fully Shemwell and Cronin's contribution to the marketing literature.","PeriodicalId":109742,"journal":{"name":"Journal of Customer Service in Marketing and Management","volume":"73 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1998-12-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Customer Service in Marketing and Management","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1300/J127V05N01_04","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 1
Abstract
ABSTRACT This essay tnkes a constructive look at what seems to be incomplete information in Donald J. Shemwell, Jr. and J. Joseph Cronin, Jr.'s recent article in this journal (Vol. J, No. 2), about trust and commitment in service relationships. Wc believe that the information is critical to appreciating fully Shemwell and Cronin's contribution to the marketing literature.
本文对Donald J. Shemwell, Jr.和J. Joseph Cronin, Jr.最近在本刊(Vol. J, No. 2)发表的关于服务关系中的信任和承诺的文章中似乎不完整的信息进行了建设性的审视。我们相信这些信息对于充分理解Shemwell和Cronin对市场营销文献的贡献是至关重要的。
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