{"title":"The study of relationship among organizational cultural, interaction and hotel service innovation","authors":"Yuwei","doi":"10.1109/ICSSSM.2009.5174940","DOIUrl":null,"url":null,"abstract":"Hotel service innovation is different from product innovation and the source of service innovation is vaguer. The dimensions of organization culture such as collectivism, power distance and uncertainty avoid can all affect the interaction within the organization, and they have an impact on service innovation. Therefore, managers in the organization must create ldquoinnovation-friendlyrdquo atmosphere to benefit service innovation.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"53 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2009 6th International Conference on Service Systems and Service Management","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/ICSSSM.2009.5174940","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 1
Abstract
Hotel service innovation is different from product innovation and the source of service innovation is vaguer. The dimensions of organization culture such as collectivism, power distance and uncertainty avoid can all affect the interaction within the organization, and they have an impact on service innovation. Therefore, managers in the organization must create ldquoinnovation-friendlyrdquo atmosphere to benefit service innovation.
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