QUALITY ASSURANCE IN PHARMACEUTICAL OPERATIONS

Abstract

The specialized literature does not confer a consensual definition of the quality in the pharmaceutical procedures. Nevertheless, most definitions imply the satisfaction of eth customers’ needs. The customers of the pharmaceutical procedures are the patients and also the professional persons from the domain of health that prescribe, issue and administrate medicines. The pharmacist is a professional person who is in direct contact with the patient, being the first professional person to whom the patients address when the affection is a mild one and they need counselling regarding the medication or diagnostic. The more complex the medication of the patient is, the more probable the side effects shall be. The morbidity and mortality may be consequences at the error of medication. The appearance of some medicines increases directly proportional to the errors of prescribing the medication. The quality in using the medication implies the choice of the medicine, the optimization of the compliance of the patient with the treatment, avoiding side effects, assuring the therapeutical objectives. The possibilities of appearing the errors being numerous, it is easy to understand why the assurance and improvement of the quality of the pharmaceutical procedures are important aspects for pharmacists and patients. The present paper has as purpose the qualitative improvement of the pharmaceutical procedures by the help of the pharmacist, thus the pharmacy becoming a supplier of pharmaceutical care of the best quality