Towards A Conceptual Model for Citizen's Adoption of E-Government Services in Developing Countries

Abstract

E-governments in developing countries should seek to keep pace with the rapid technology development in order to improve their systems and provide better services to citizens through the governments' portals with minimal effort and time. However, many developing countries, particularly most Arabic countries, face many e-government implementation and adoption challenges. The citizen's adoption is still beyond the ambition despite utilizing several models to understand the factors affecting the user's intention to use the e-government services. All the models did not consider the external factors that may hinder the citizen adoption process. This study proposes a new conceptual model based on integrating the unified theory of technology acceptance and use (UTAUT) with the external factors represented by the PEST framework. This model helps to understand the effect of the specific factors related to user's perception in addition to the external factors that may play a significant importance in shaping the intentions and behavior of e-government users.