Business Process Reengineering project in Local Governments with ERP

Abstract

Local Governments use several different IT methods and tools to provide services required. Chosen business processes and software products should certainly provide suitable and reliable applications for long term. Nevertheless, due to the sudden change and improvement of IT Technology, some solutions become obsolete and those should be replaced sooner or later. However, as sustainability is requested in Local Governments, such changes have to be handled carefully. A new Business Process Reengineering, BPR, methodology is being built to support Local Governments-specific IT change and technology management. This paper introduces our methodology applied to an initial Dynamics AX business process implementation project. A mini- Dynamics AX project is defined to complete the so-called Business BluePrint phase of Dynamics AX Methodology. This approach is found to be suitable to support the Local Governments BPR project.