A new method of using TRIZ for problem solving and improvement design for a government department

Abstract

Operations in Government bureaucracy have to follow the guidance of policy, laws, and restrictions. The Government staff often do not know which solution they should use when facing a management problem that needs decision-making and problem solving, which means that the project to be carried out may jeopardize other projects and cause contradiction, which may in turn lead to difficulty in executing the project. System innovative thinking has been considered effective in uncovering structural flaws that limit system performance and explaining why a well-intended policy intervention fails to produce expected results. This study proposes a new method of diagnosis and improvement design by using TRIZ for management. Furthermore, through examples of 40 inventive principles, a pattern of innovation perfectly matching the solutions for management is then built up. This research is considered as being available for further users to utilize for management problem solving.