Usability testing to evaluate the library's academic web site

2017 4th International Conference on Computer Applications and Information Processing Technology (CAIPT) Pub Date : 2017-08-01 DOI:10.1109/CAIPT.2017.8320714

Windi Eka Yulia Retnani, Beny Prasetyo, Yofanda Putra Prayogi, M. Nizar, R. Abdul

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引用次数: 8

Abstract

Usability Testing is the extent to which a product can be used by a particular user to achieve a defined target with effectiveness, efficiency and achieve satisfaction of use in a particular context. 5 Criteria possessed usability testing that is learnability, efficiency, memorability, error, and satisfaction. Library.unej.ac.id is a website owned by Jember University Library. This paper discusses the measurement of user satisfaction in accessing the library website. The process of measuring user satisfaction in this study using Guttmann method used to compile the questions that exist in the questionnaire. Respondents for each level are divided into 3 classes, ie lay users, active users, and skilled users. The results of this study obtained customer satisfaction 86.76% for answers found, and 13.34% for answers not found. There is 1 criteria that can be improved to improve the quality of the library website is the error criteria with the highest percentage of answers not found at 23%.

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可用性测试，评估图书馆的学术网站

可用性测试是指某一特定用户能够有效、高效地使用某一产品，并在某一特定环境下实现既定目标的程度。可用性测试的标准包括易学性、效率、可记忆性、错误和满意度。Library.une .ac.id是浙江大学图书馆旗下的网站。本文探讨了图书馆网站用户满意度的测量方法。在本研究中，测量用户满意度的过程中使用Guttmann方法来编制问卷中存在的问题。每个级别的受访者分为3类，即普通用户、活跃用户和熟练用户。本研究的结果是，找到答案的顾客满意度为86.76%，没有找到答案的顾客满意度为13.34%。有1个标准可以改进以提高图书馆网站的质量，即错误标准，未找到答案的最高百分比为23%。

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2017 4th International Conference on Computer Applications and Information Processing Technology (CAIPT)

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