Supplier selection activities in the service sector: A case study in Nigeria

Abstract

This paper presents the results of the supplier selection process conducted by a Nigerian service sector organization. One organization was used as a case study whereby data collection involved an action research approach; the data was then subject to statistical analysis via the SPSS Statistics software package. In total, 185 potential suppliers were assessed. Several statistically significant differences were also found between those suppliers that met the minimum requirements and those that did not as well as between organizations that offered products and organizations that offered services.