{"title":"Analysing a workflow management system: three levels of failure","authors":"Tom Gross, Samuli Pekkola","doi":"10.1145/1477973.1477990","DOIUrl":null,"url":null,"abstract":"In this paper we report on a case study of the introduction of a workflow management system for travel management in a higher education organisation. We identify and reflect on the change of the process induced by the system, the functionality of the system, and the usability of the system. Combined with a socio-technical perspective, our findings provide a checklist for systems designers.","PeriodicalId":157379,"journal":{"name":"Computer Human Interaction for Management of Information Technology","volume":"106 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2008-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Computer Human Interaction for Management of Information Technology","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/1477973.1477990","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 2
Abstract
In this paper we report on a case study of the introduction of a workflow management system for travel management in a higher education organisation. We identify and reflect on the change of the process induced by the system, the functionality of the system, and the usability of the system. Combined with a socio-technical perspective, our findings provide a checklist for systems designers.
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