A Digital Maturity Model for digital banking revolution for Iranian banks

Abstract

A wide range of industries is facing a fundamental change: digital transformation. The banking industry is no exception. However, despite such transformation being underway, there is a lack of frameworks and tools to help banking providers navigate such radical change. This article presents a new framework: the digital maturity model for digital banking providers. The model aims to offer a structured view of digital transformation specific to the context and challenges of digital banking. That can be used as a standard to help digital Banking providers benchmark themselves against peers or themselves as they advance their transformation. This article begins with a review of digital banking. A new definition of digital banking was introduced. Digital transformation and digital maturity, and after that, the previous models were investigated. And finally, a new model specific to digital banking in Iran.