We're Still People And Not Only Emails That We're Sending - Shared Cognition In Distributed Design Collaboration: A qualitative study on distributed creative teams and the relation of communication ecology on virtual collaboration shared understanding.

Abstract

To identify challenges for future design collaborative systems, we conducted a qualitative study, interviewing expert design practitioners working in creative, multidisciplinary distributed teams The development of shared mental models, previously not examined through the construct of the CSCW ecology, presented four dimensions: task-specific knowledge, task-related knowledge, knowledge of teammates and attitudes/beliefs, where the latter one being the most vulnerable. The study informs the design of future CSCW tools for virtual collaboration tools to fully support remote creative teams.