{"title":"Design of Performance Aware Service Systems: A Conceptual Framework and a Case Study","authors":"G. Motta, T. Barroero, Ivo Telese","doi":"10.1109/IJCSS.2011.17","DOIUrl":null,"url":null,"abstract":"We identify key elements of an ideal paradigm for service systems (SS): execution architecture, functional layers, execution dynamic and design approach. The critical service elements are (a) a control layer that enables the customer to compose, monitor and modify service and (b) compensation actions. To exemplify the distinctive characteristics of SS we consider the case of a travel control layer, that shows how the SS paradigm could be implemented even on the top of traditional architectures.)","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"7 8 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"5","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2011 International Joint Conference on Service Sciences","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/IJCSS.2011.17","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 5
Abstract
We identify key elements of an ideal paradigm for service systems (SS): execution architecture, functional layers, execution dynamic and design approach. The critical service elements are (a) a control layer that enables the customer to compose, monitor and modify service and (b) compensation actions. To exemplify the distinctive characteristics of SS we consider the case of a travel control layer, that shows how the SS paradigm could be implemented even on the top of traditional architectures.)
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