{"title":"Clivelend clinic case study on pateint experience inprovement and workplace empathy development","authors":"R. E. Rakhmatullin, A. A. Altyeva","doi":"10.21045/1811-0185-2023-1-86-92","DOIUrl":null,"url":null,"abstract":"The article presents a case-study of the patient experience improvement strategy and empathy development among healthcare professionals in Cleveland Clinic, USA. Key activities of the Patient Experience Department and the main components of the corporate program for empathy development “Communicate with H.E.A.R.T.” are also described, as well as the effectiveness of these programs.","PeriodicalId":346599,"journal":{"name":"Manager Zdravoochranenia","volume":"94 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Manager Zdravoochranenia","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.21045/1811-0185-2023-1-86-92","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
The article presents a case-study of the patient experience improvement strategy and empathy development among healthcare professionals in Cleveland Clinic, USA. Key activities of the Patient Experience Department and the main components of the corporate program for empathy development “Communicate with H.E.A.R.T.” are also described, as well as the effectiveness of these programs.
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