Trust Leadership: A Work-from-Home Scenario in IT Sector During the COVID-19 Pandemic

Abstract

The study covers aspects of leadership trust among the information technology (IT) employees in India, with the help of data collected from a cross section of 205 IT employees. The article has assessed leadership trust factor from the employee’s (workforce) perspective with COVID19 pandemic and work-from-home situation. The outcome of data establishes a positive relationship between leadership trust and factors such as communication, decision-making, integrity, and motivation. The study also suggests that the IT sector and its leadership have created a positive trust among the employees during the COVID-19 work-from-home scenario. Findings suggest that in areas like integrity and making decisions quickly, the IT leadership has exhibited high trust levels, while in some other areas like communication and keeping the employees motivated (inspired), there have been few minor gaps that require attention from the leadership, which could preclude the wilting of established trust between the leader and his employees.