Responsible Gambling

Abstract

This stakeholder suggests that any interaction with existing, prospective, or former customers falls within the scope of responsible gambling. The responsible gambling strategy determines how responsibility is shared between customers and gambling operators and assigns to the customer adequate intervention options based on the entirety of available information on his or her ability to make responsible decisions. The author argues that responsible gambling activities should aim to intervene as early as possible and as little as necessary, leaving as much responsibility with the consumer as viable. Eventually, operators cannot—in some cases—avoid accepting the full responsibility and must impose restrictions even against the volition of the consumer. Even though the customer might have the final decision on whether and to what extent to gamble, operators have the final decision—based on their own risk-management and well-documented observations—whether to continue serving the customer to avoid taking part in continued self-harm. This process must, however, be conducted in a transparent and nondiscriminatory manner.