{"title":"Co-creating Digital Services for Citizens: Activity Theory Analysis","authors":"J. Jussila, Joni Kukkamäki, Nina Helander","doi":"10.5220/0008349002850290","DOIUrl":null,"url":null,"abstract":"Smart city development relies heavily on creation of digital services that are available for the citizens and for the city authorities. At best, these services are co-created by the authorities, citizens and the digital solution supplier companies. Digital service co-creation is, however, a complex process and includes several contradictions due to presence of several stakeholders. In this paper, we present a case study of smart city initiated digital service co-creation process through the analytical lenses of activity theory.","PeriodicalId":133533,"journal":{"name":"International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management","volume":"101 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2019-09-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.5220/0008349002850290","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 1
Abstract
Smart city development relies heavily on creation of digital services that are available for the citizens and for the city authorities. At best, these services are co-created by the authorities, citizens and the digital solution supplier companies. Digital service co-creation is, however, a complex process and includes several contradictions due to presence of several stakeholders. In this paper, we present a case study of smart city initiated digital service co-creation process through the analytical lenses of activity theory.
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