Measuring and improvement of diagnostic processes by using KPI's and statistical method

Abstract

This paper deals with improvement of diagnostic process and its time measurement. The aim is to develop a new methodology leads to complex improvement of diagnostics processes. This paper presents concrete diagnostics process and sample of application of designed methodology. This methodology was designed in connection to time measurement. The methodology combines for example statistical process control method for determination of steps in the specific process and for prevention before risks. As other tool, we chose setting of the KPI's (Key Performance Indicators) for specifying of the performance measurement. The methodology was verified on the process of soldering testing.