IoT based Omni-Channel Logistics Service in Industry 4.0

2018 IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI) Pub Date : 2018-07-01 DOI:10.1109/SOLI.2018.8476708

Y. Lv, Lei Tu, C. K. Lee, X. Tang

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引用次数: 20

Abstract

Rapid change of sales and distribution channels in the last era with primary focus on customer centered shopping experience to the growing importance of more customized products and faster delivery has led the recent trend of the Omni-channel. The higher expectation for personalized products and service and the disruptive production and information technology are driving the improvement on production and service systems. Framework of human centered IoT based logistics service for Omni-channel has been proposed in the research and the proposed framework does not only involve the new logistics distribution approach generative quick delivery with latest Internet of Things (IoT) technology, but also realize the need of dynamic order fulfillment in the new paradigm shift of manufacturing. This study is expected to become a role model in the change from manufacturing oriented business to service based industry. The proposed IoT based logistics system has the potential to be a disruptive and novel logistics system by providing an integrated seamless Omni-channel journey for modern shoppers.

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工业4.0下基于物联网的全渠道物流服务

在上一个时代，销售和分销渠道的快速变化，主要关注以客户为中心的购物体验，越来越多的定制产品和更快的交货的重要性，导致了最近全渠道的趋势。对个性化产品和服务的更高期望以及颠覆性的生产和信息技术正在推动生产和服务系统的改进。本研究提出了以人为本的全渠道物联网物流服务框架，该框架不仅涉及最新物联网技术下的新型物流配送方式生成式快速交付，而且还实现了制造业新范式转变下的动态订单履行需求。本研究可望成为制造业向服务业转型的典范。拟议的基于物联网的物流系统有可能成为一种颠覆性的新型物流系统，为现代购物者提供集成的无缝全渠道旅程。

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2018 IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI)

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