{"title":"Building better help before we build it: user characteristics' effect on library help design","authors":"Zhang Tao, Ilana R. Barnes","doi":"10.1145/2507065.2507093","DOIUrl":null,"url":null,"abstract":"The goal of this study is to examine the effect of user help seeking characteristics on their perceptions of library help design principles, formats and tools. Structural equation modeling (SEM) of a questionnaire survey results showed a number of significant regression relationships. Analysis of open-end survey questions revealed existing user behaviors such as preferred help formats and likelihood of using a help system.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"42 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2013-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"ACM International Conference on Design of Communication","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/2507065.2507093","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
The goal of this study is to examine the effect of user help seeking characteristics on their perceptions of library help design principles, formats and tools. Structural equation modeling (SEM) of a questionnaire survey results showed a number of significant regression relationships. Analysis of open-end survey questions revealed existing user behaviors such as preferred help formats and likelihood of using a help system.
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