Management of explicit and implicit knowledge in consulting companies

Abstract

Knowledge management is very important in the consulting business. On the one hand knowledge is the crucial factor of production that differentiates consulting companies from their competitors. On the other hand knowledge management is a consulting service that can be sold to other companies. A holistic approach for the introduction and establishment of knowledge management in consulting companies is presented that covers changes in organization, roles, processes and information technology. It focuses on an innovative approach to capturing implicit knowledge with intelligent software agents.