{"title":"How to Enhance Social Robots' Heartwarming Interaction in Service Encounters","authors":"Junya Nakanishi, Jun Baba, Itaru Kuramoto","doi":"10.1145/3349537.3352798","DOIUrl":null,"url":null,"abstract":"As social robots are being increasingly employed in service encounters, effective interactive design should be considered. This paper focused on heartwarming interaction for hospitality, and explored an impact of a kind of robot's behavior, perceived cuteness of a robot, and users' personality on the interactions. The experimental results identified key factors which affects impression of heartwarming interaction.","PeriodicalId":188834,"journal":{"name":"Proceedings of the 7th International Conference on Human-Agent Interaction","volume":"28 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2019-09-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings of the 7th International Conference on Human-Agent Interaction","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/3349537.3352798","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
As social robots are being increasingly employed in service encounters, effective interactive design should be considered. This paper focused on heartwarming interaction for hospitality, and explored an impact of a kind of robot's behavior, perceived cuteness of a robot, and users' personality on the interactions. The experimental results identified key factors which affects impression of heartwarming interaction.
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