Using Participatory Design Methods to Study Users' Emotional Experiences

Abstract

Motional experience design is an important evolving design trend. In the field of Human-Computer Interaction, experience is a very different term with usability which is easier to define and measure. Therefore knowing the experience and capturing the experience are two key points to experience design. Traditional user research methods might not be applicable enough in terms of studying users’ emotional experiences in complicated HCI processes. This paper discussed about a design research and presented a simple and economical way by using participatory design method to research users’ online shopping experience. The research results indicated that through this research method, designer can effectively collect users’ emotional information and learning their mental models which can be applied in future design practices.