Organizational memory: A model based on a heterogeneous network and an automatic information integration process

Abstract

Organizational memory is a space where various information circulating in a company are capitalized. From the users' point of view, an organizational memory, which can be seen as an information system component, is very important since it stores the “shared knowledge” of the organization. But, at the same time, the cost of this knowledge is relatively high since users' participation, i.e. to integrate/maintain... the memory is important. The aim of our work is to model an organizational memory through a heterogeneous network on which is based an automatic information integration process to assist users in this task while limiting their effort. We developed a prototype and evaluated through an experiment its ability to integrate new information into an organizational memory based on the proposed model.