A set of indicators for BPM life cycle improvement

Abstract

Improving business processes and maintaining acceptable levels of performance are main factors in the success of any organization. Related to BPM (Business Process Management) [1] approaches, a variety of methodologies and techniques are available. These approaches include business process improvement methodologies (BPIM) [2] and process mining [3]. Actually, with BPM life cycle a continuous methodology of improvement business processes is defined, starting by the design phase and ending with the optimize phase. In this paper, we present a new vision BPM life cycle whose content differs from the classical one [4]. On each phase, we define a set of improvement indicators. These indicators recast business processes for best optimization results.