The Effect of Authentic Leadership of Service Quality in Education Quality Assurance Institution DKI Jakarta

Abstract

—Authentic leadership in recent years developed in several countries is mainly applied in some educational institutions that aim to improve the quality and service quality of the organization, so this study purpose to examine the direct effect the authentic leadership of service quality in Education Quality Assurance Institution of DKI Jakarta. This research uses a quantitative approach, survey method and data analysis technique using product moment correlation analysis and simple linear regression. The survey was conducted on 30 respondent taken at random or purposive. The results of this study show the authentic leadership directly influence the quality services of the organization.