A trust model for the adoption of cloud-based supply chain management systems: A conceptual framework

Abstract

This study aims to theoretically construct a research model based on literature review in order to investigate the trust factors that affect the adoption of cloud-based supply chain management (SCM) systems. A new research model is comprised of six antecedent trust factors (communication, learning capacity, participation, usability, security, and reliability) that should influence the supply chain partners on the trust in cloud-based SCM systems and the adoption of cloud-based SCM systems. Further, the trust in cloud-based SCM systems may mediate the effects of these six trust factors on the adoption of cloud-based SCM systems. This trust model will be further tested in the pharmaceutical industry context. Future studies could also be conducted in other types of industries in different countries with different cultures in order to test the generalizability of the model.