Analysis of Islamic Higher Education Quality Mapping Based on Student Service Satisfaction Using Multidimensional Scaling Method

Abstract

This study aims to analyze the mapping of the quality of Islamic higher education based on the similarity of student service satisfaction. This study used ex-post-facto research with an explorative. It employed a descriptive design. The subjects consisted of students from various study programs at the FETT, the SII Ambon. Data were collected through student satisfaction questionnaires. Data analysis was performed using Multidimensional Scaling. The results showed similarities in mapping the quality of Islamic higher education based on student service satisfaction from 6 study programs. It calculated the closest Euclidean distance between objects located in Biology Education and Islamic Education study programs or vice versa, where the proximity is 0.233. It indicates that the quality of education in student service satisfaction between Biology Education and Islamic Education study programs has the highest similarity compared to other study programs. The output of the MDS analysis obtained a stress value of 0.03671 (3.67%) and R2 of 0.99606. It represents an acceptable spatial map (R2 ≥ 0.6). Penelitian ini bertujuan untuk menganalisis pemetaan mutu pendidikan tinggi berdasarkan kemiripan kepuasan layanan mahasiswa. Penelitian ini merupakan penelitian expost facto yang berjenis deskriptif eksploratif. Subyek penelitian terdiri dari mahasiswa berbagai program studi dilingkungan FITK IAIN Ambon. Data dikumpulkan melalui kuesioner kepuasan mahasiswa. Analisis data dilakukan menggunakan Multidimensional Scaling. Hasil penelitian menunjukkan hasil adanya kemiripan pemetaan mutu pendidikan tinggi berdasarkan kepuasan layanan mahasiswa dari 6 program studi dilingkungan FITK IAIN Ambon. Hal tersebut berdasarkan perhitungan jarak Euclidean terdekat antar objek terletak pada program studi Pendidikan Biologi dengan Pendidikan Agama Islam atau sebaliknya, dimana kedekatan tersebut berjarak 0,233. Maknanya mutu pendidikan ditinjau dari kepuasan layanan mahasiswa program studi Pendidikan Biologi dengan Pendidikan Agama Islam memiliki tingkat kemiripan yang paling tinggi dibandingkan dengan program studi – program studi lainnya. Output analisis MDS diperoleh nilai stress sebesar 0.03671 (3,67%) dan R2 sebesar 0.99606. Hal ini menunjukkan peta spatial dapat diterima (𝑅2 ≥ 0,6).