Measuring Quality in the First House of Quality with Target-Oriented Multiattribute Preference Analysis

2017 International Conference on Management Science and Engineering (ICMSE) Pub Date : 2017-08-01 DOI:10.1109/ICMSE.2017.8574395

Zhang Xin-wei, Tong Shu-rong, Hakki Eres, Li Chun-zhi

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Abstract

Quality is inherent in the Quality Function Deployment (QFD) and its building construct of house of quality. In QFD, customer needs are identified as inputs to the first house of quality and then transformed through several stages into various levels of parameters to design for quality. However, in most cases numerical measurement of quality is not appropriately deployed. An approach for measuring quality in the first house of quality is proposed in the paper using target-oriented multi-attribute preference analysis. Firstly, quality in the first house of quality is examined from the viewpoint of evaluated aggregate quality. Secondly, attributes are identified to measure the achievement of customer needs and customer expectations on attributes are defined according to their relevant sources. Thirdly, quality in the first house of quality is measured with target-oriented multi-attribute preference analysis. The application of the approach is demonstrated through demonstrating quality measurement of a simplified case of a commercial aircraft.

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基于目标导向的多属性偏好分析的质量第一屋质量度量

质量是质量功能展开(QFD)及其构建的质量之家所固有的。在QFD中，客户需求被确定为质量第一屋的输入，然后通过几个阶段转化为质量设计的不同层次的参数。然而，在大多数情况下，质量的数值测量没有得到适当的部署。本文提出了一种基于目标导向的多属性偏好分析的质量第一屋质量度量方法。首先，从评价集料质量的角度对质量第一房的质量进行了考察。其次，识别属性以衡量顾客需求的实现，并根据其相关来源定义顾客对属性的期望。第三，采用目标导向的多属性偏好分析方法，对质量第一房的质量进行测度。通过对某商用飞机的简化案例进行质量测量，验证了该方法的应用。

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2017 International Conference on Management Science and Engineering (ICMSE)

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