Analysis of System and Service Management Improvement for Mental Health at Mental Hospitals: A Systematic Review

Abstract

Background: Mental disorders are one of the health problems in the world where ± 300 million people experience mental disorders, and the quality of care for mental health has not increased, its caused poor treatment results. Poor quality mental health services can lead to negative therapeutic outcomes. However, poor quality of care can be substantially redressed through concerted and systematic quality improvement strategies. This study aimed to review systematically the system and service management improvement for mental health at mental hospitals. Subjects and Method: A systematic review was conducted by searching following databases included Annual Reviewer, J-Store, Scientdirect, Scopus, Google Scholar and Online Library. The keywords were “mental health patient” AND “system improvement” AND “management health services” AND “hospital”. The inclusion criteria were English and open access. After review process, 16 articles were included in this review. Results: From the 16 literature studies consisting of 5 references mentioning case management, multidisciplinary teams and facilities, 5 references regarding licensing and standardization, 3 references regarding certification and accreditation. Then 3 other references stated that the improvement of education and training of the health profession, organizational factors and hospital management leadership had a positive impact in improving service management hospitals especially in mental hospitals Conclusion: System improvement and management of mental health services reduced the number of patients with chronic mental disorder in hospitals and increase patient satisfaction.